Client Reviews: Trust & Experiences
Tafwiid holds a 4.9/5 rating from clients globally. Reviews consistently praise the Live GPS Tracking feature and the Video Proof provided upon completion. Customers describe the service as ‘reliable’, ‘transparent’, and ‘healing’, particularly appreciating the professionalism of the Students of Knowledge performing the rites.
4.9
Based on 138 verified reviews
Based on 138 verified reviews
"I can wholeheartedly recommend them. They are very conscientious and deliver on every promise they make. May Allah reward them for their work."
"I am more than satisfied, Masha’Allah; all my wishes have been fulfilled 100 per cent, and all my queries were dealt with quickly and to my complete satisfaction. Allahuma barik. Thank you!"
"They are doing a great job wallah they won my heart and I get peace in my heart and soul becouse of them really appreciated"
"A huge thank you to the entire Tafwiid team.We are very grateful to all the people who contributed to the fulfillment of this amana.
We were able to follow all the steps of the Hajj on behalf of our beloved deceased H.L.
May Allah reward you abundantly for your efforts and your commitment to serving others.We recommend this team without any hesitation.
Barakallah oufikoum"
"We would like to express our heartfelt thanks to Tafwiid. The Hajj Badal for our late father was carried out with such care, respect and professionalism that we felt we were in good hands at all times.
We would particularly like to highlight the excellent and detailed guidance we received right from the start. All our questions were always answered promptly, in a friendly manner and in a way that was easy to understand. We were always able to get hold of someone and never felt left to our own devices.
The whole team was incredibly empathetic and professional. Particularly with such an emotional matter, it means a great deal to be able to trust an organisation that operates with such respect and a sense of responsibility. The video evidence sent to us also gave us a great deal of reassurance and peace of mind.
You can tell straight away that Tafwiid plans and organises the Hajj with great dedication and attention to detail. Everything seemed very well-structured, transparent and trustworthy. It is reassuring to know that the Hajj Badal was carried out with such care.
We can wholeheartedly recommend Tafwiid and would like to thank them for this special and valuable experience.May Allah richly reward your work. 🤲🏼🤲🏼🤲🏼"
"We wanted to thank Hicham's entire family from the bottom of our hearts for organizing this pilgrimage. We were very touched and deeply happy to be able to participate in this beautiful deed in his memory.Hicham was much more than an acquaintance to us; he was a man of heart, a brother. We will remember him as a respectful, kind, caring person, always full of humanity.May God grant him His mercy and the finest rewards, and may He give you all strength and peace. Thank you again for this moment of sharing, reflection, and love.
A photo in tribute to a day full of memories.
Allah y rahmoChennaoui Family 🤲"
"I am very grateful to Tafwid for their kindness, their benevolent exchanges, their patience, and their support with the utmost respect. Thanks to them, we were able to have a Hajj Badal performed with complete peace of mind and confidence.We were kept informed of every movement thanks to the GPS as well as the videos sent throughout the pilgrimage, which greatly reassured and moved us.A huge thank you also to the student for his sincere dedication and involvement. May Allah reward you abundantly for all the good you do. 🤍"
"My experience with the Tafwiid app was a successful experience, I thank them very much for the great work they do and for the credibility and professionalism in their work. I recommend dealing with them in performing the rituals of Umrah and Hajj, and I wish them further progress, advancement, and excellence, Insha'Allah. Assalamu Alaikum wa Rahmatullahi Ta'ala."
"I wanted to donate copies of the Noble Quran to blessed places as a sadaqah jariyah in memory of my grandmother, who passed away on May 2, and my grandfather, who passed away earlier (May Allah forgive and have mercy upon them ameen). That’s when I came across the Tafwiid organization. I was so pleased with their service —their sincerity was truly evident, and the duas they recited for my grandmother and grandfather were truly beautiful and heartfelt. They offer truly well-thought-out services. Masha Allah, barak Allah the service was beyond my expectation. via WhatsApp they always respond to you with kindness, sincerity, and warmth. They did carry out their work with genuine sincerity to make us pleased. I am really really appreciate. May Allah accept our sadaqah jariyah and the service of your assistance.
I am pleased with them May Allah be pleased with you forever. I hope I will do more for my grandparents and for us through your beautiful service. Ameen"
"Very great experience with Tafwiid. Both in terms of communication, the performance of the Umrah, and the issuance of the certificate. May Allah bless you. And thank you for everything."
"Such an amazing initiative and I must recommend them."
"I sincerely thank you for your services. I can say with complete conviction that they will not take advantage of you and your trust is in good hands. Everything was completed within 24 hours for me, and communication via WhatsApp is excellent. They take care of you and are available 24/7. May Allah reward you for your honesty and the person who performs Umrah for your loved one."
"The most special gift, incredibly thoughtful and kind workers. I had an amazing experience and will definitely use their services again."
"Extremely grateful for the quality and seriousness of this team. May Allah reward them greatly. Express Umrah Badal for the deceased completed with proof and professionalism. Huge thanks for your patience. They took care to answer all questions beforehand with great precision and kindness. I recommend them to you without hesitation InshaAllah, really you will not be disappointed Bi Idhnillah. To the whole team: I wish you success and prosperity in this world and in the Hereafter."
"I had a very beautiful experience with this organization. From the very beginning, the communication was clear, kind, and reassuring. I appreciated their seriousness, transparency, and the respect with which they handled the Amanah I entrusted to them.Everything was carried out with care and professionalism, and receiving concrete proof (personalized videos, detailed follow-up) brings real peace of mind.May Allah accept their efforts and reward them for the good they facilitate.I recommend them without hesitation to anyone wishing to perform a sadaqah jariyah with complete confidence."
"Excellent experience for this project for my dad who passed away
I recommend these people 200%, serious, with kindness they take the time to explain to you and reassure you!!
They are very responsive to messages, they reply very quickly and honestly, that really reassures you!!
I thank them very, very much"
"Mashallah, this organization’s work exceeded my expectations! Very professional and organized. They responded to me in a very timely manner and fulfilled all my questions and requests right away. Allahoma Barek. I recommend them to my family and friends as they deserve 10 stars. May Allah give all their staff the reward in this Dunya and in the Hereafter, Ameen."
"Salam to all, I hired Tafwiid to perform two badal Umrahs (for my father and my aunt, may Allah have mercy on them). At first, I was a little apprehensive because there weren’t many reviews, but from our very first conversation, I was reassured, subhanAllah. The contact person was VERY responsive throughout the entire process. The interactions were very kind, very human, and reassuring. Everything was organized quickly and professionally and took place as requested during the last 10 days of Ramadan. I received 6 videos and a certificate “for each Umrah.” You can really feel that the students performing the Umrahs put their hearts into it. They take the time to offer long prayers with sincerity, and that deeply moved me. Honestly, I am very grateful and at peace. I sincerely recommend them. Barak Allahu fikum"
Performed: 17/03/2026
"Our family entrusted two Umrah badal to the organization during Ramadan 1447. We are all very satisfied with the results and are eternally grateful to Tafwiid. We highly recommend this organization and, above all, hope that Allah will reward them in this world and the next for the service they have rendered to the Ummah of the Prophet (peace be upon him). Jazaka llahu khayran."
Performed: 16/03/2026
"Salam alaykum. A huge thank you to Tafwiid for helping me perform a badal Umrah on behalf of my late brother, may Allah have mercy on him. It’s a truly beautiful gift that they helped me make a reality. They’re very responsive and professional. I would definitely use their services again without hesitation. I was hesitant at first, but I don’t regret it at all—quite the opposite. You receive real-time videos with beautiful duas for your loved ones. BarakAllah upon you and the student, of course; may Allah reward you. See you soon, inshaAllah 🤲"
Performed: 18/03/2026
"A very reassuring and confidence-inspiring experience. I requested an Umrah by proxy for my late mother, and I am deeply grateful for the quality of the service. The team is reliable, respectful, and professional. Thank you from the bottom of my heart for what you have done. May Allah accept this Umrah and grant you success."
Performed: 18/03/2026
"The payment was very very secure and uncomplicated. The Quran has been placed in the Haram a few hours after I placed my order and I got the beautiful proof video after one day. The contact on Whatsapp was very very friendly and I got answers on Whatsapp within minutes. I have not experienced anything complicated or stressful during the whole process and everything was perfect. Definitely choose this page if u are planning to access such services. :)"
"Alhumdulillah - they came through as booked and Umrah was performed per the committed time."
"I hired Tafwiid for four badal Umrahs—what a beautiful and wonderful experience! Everything was handled with seriousness, professionalism, and great respect. I am deeply grateful for all of this and for the high quality of service provided by Tafwiid: the real-time updates, the videos at each stage, the supplications—everything was there. I was also very satisfied with the students’ dedication, their efforts, their devotion, and their supplications. May Allah reward you abundantly for this noble work (Tafwiid and the students), may Allah bless your work, and grant you success in all your endeavors. I highly recommend Tafwiid."
Performed: 15/03/2026
"Tafwiid is a wonderful human and spiritual experience. I reached out to the Tafwiid agency to have Qur’ans placed on behalf of a loved one during the last 10 nights of Ramadan. Despite the massive crowds in Mecca, the team was exceptionally professional and very reassuring; they kept in touch via WhatsApp. The video evidence is clear and moving, and the follow-up is transparent. You can tell they are serious students who are committed to honoring their promise. I recommend them wholeheartedly for their honesty and kindness. May Allah reward them 🫶🏼"
Performed: 15/03/2026
"Ordering the Quran Sadaqah was incredibly easy and smooth!! Truly touching was the kindness and sincerity shown afterwards. They sent a beautiful video showing the Qur’an placement along with many heartfelt duʿas, which made the experience even more special 🥹 the team is veery kind!! They replied to all of my requests and WhatsApp messages hahahahah I would definitely recommend Tafwiid to anyone looking to give Sadaqah in a meaningful way!!!!! May Allah accept 🤲🏻❤️"
"
Amazing service amazing everything
"I had a truly beautiful experience with Tafwiid Umrah Badal. I arranged an Umrah on behalf of my father, and it meant so much to me to be able to do this for him. From the very beginning, their communication was kind, clear, and reassuring.What made it even more special was that I received video updates and live tracking, which allowed me to follow the Umrah step by step. Seeing parts of the journey gave me a deep sense of connection and peace, as if I was there in some way.You can really feel that they carry out this act with sincerity, care, and respect. It’s not just a service, but something done with genuine intention.May Allah reward them for their efforts and accept this Umrah 🤍"
"I recently entrusted Tafwiid with performing two Umrah Badal, Qur’an Waqf placement, Qurbani, and Iftar distribution on behalf of my parents. From start to finish, the process was handled with transparency, professionalism, and sincere care.Every step was documented clearly, including video proof of the niyyah, rites, sacrifice, and distribution. Communication was consistent, respectful, and organized.What stood out most was their sense of amanah (trust) and attention to detail. Everything was completed exactly as promised.May Allah reward their team and accept their efforts. I highly recommend their service to anyone looking for reliability and sincerity."
"The 6 steps process is cristal clear, I recommend 100% for all in the same situation as me."
"Impeccable service, I was able to follow my mother's Umrah live and receive the certificate on the same day!"
Performed: 09/09/2024
"Living far away, I was concerned about the idea of organizing a Hajj Badal for my deceased father. They made the process simple and secure. I was able to track the progress and feel immense peace of mind. I highly recommend."
Performed: 15/08/2024
"Knowing that my donation for my late aunt's Umrah also contributes to supporting students of knowledge and charitable works touched me deeply. Tafwiid provides more than a service - it creates a chain of blessings. Alhamdulillah."
" Salem alikoum. Baraka Allah ofikoum. I followed the Umrah process well. May Allah accept it Insha Allah and thank you. May Allah make it easy for you Insha Allah and bring you barakah."
Performed: 12 Dec 2025
" I was impressed by the professionalism of Brother Ali and the team. From the clarity of information on the site to the receipt of the completion certificate - every step inspired total confidence in me. It is the ideal partner for such an important act."
Performed: 28 Nov 2025
" I didn't think I would be so moved. Receiving the video where the student pronounces my late mother's name in front of the Kaaba was a shock. I burst into tears. Thank you."
Performed: 28 Nov 2025
" Honestly I was afraid of scams on the internet. But the GPS tracking blew me away. I saw the student enter the Haram live. This is serious business."
Performed: 26 Nov 2025
" I chose Tafwiid because they support students of knowledge. It feels good to know the money goes to the right people. The Umrah video was high quality."
Performed: 25 Nov 2025
" My father can no longer travel. Offering him this Umrah was a great relief for both of us. The certificate is beautiful."
Performed: 24 Nov 2025
" Watching the video of the Tawaaf for my aunt brought our whole family to tears. It felt like we were there with the student."
Performed: 23 Nov 2025
" Order placed Monday and Umrah performed Friday. Nothing to say about the speed. I would have liked a slightly longer video but the essential is there. Baraka Allahu fikum."
Performed: 22 Nov 2025
" My sister suffers from a chronic illness and her dream was to perform Umrah. Thanks to You she was able to participate virtually in her pilgrimage via photos and videos. It gave her so much joy and hope. Thank you."
Performed: 20 Nov 2025
" Everything was done as promised. The GPS link worked well. Just took one extra day than expected but communication was good."
Performed: 20 Nov 2025
" What I appreciate most is knowing that the money helps a student of knowledge. It is a double good deed. The tracking is perfect."
Performed: 20 Nov 2025
" I live in Dubai but finding a trusted Badal is hard. Tafwiid made it easy. I booked on Tuesday and received the video on Friday. Excellent."
Performed: 18 Nov 2025
" I ordered from Mali for my grandfather. Payment was simple and customer service on WhatsApp very responsive. May Allah accept."
Performed: 18 Nov 2025
" I had been looking for a long time for a reliable platform to perform Badal Umrah for my deceased husband. You were the answer to this expectation. I was able to honor his memory in the most beautiful way. Thank you for your precious help and a special thanks to Brother Ali. May Allah bless you."
Performed: 15 Nov 2025
" The dashboard is amazing. Seeing the map of Mecca and the blue dot moving is reassuring. It builds so much trust."
Performed: 15 Nov 2025
" I entrusted my deceased mother's Hajj to Tafwiid. The tracking during the 5 days at Mina and Arafat was reassuring. Seeing the video at Arafat soothed my heart."
Performed: 15 Nov 2025
" There are so many scams online. Tafwiid provided a receipt - a contract - and video proof. Totally legitimate."
Performed: 12 Nov 2025
" From Canada it is complicated to find someone trustworthy. Tafwiid is the ideal solution. The digital certificate arrived 24h later."
Performed: 12 Nov 2025
" I did this for my brother who passed young. The student had a beautiful voice when making the intention. It healed my heart a bit."
Performed: 10 Nov 2025
" I felt guilty for not being able to go myself for my aunt. Tafwiid took that weight off me. The brother who performed the Umrah had a very soothing voice in the video."
Performed: 10 Nov 2025
" Website is very easy to use. I loved the certificate design. I printed it for my father."
Performed: 08 Nov 2025
" Impeccable service. The GPS proof really works. It is reassuring to see technology serving religion."
Performed: 08 Nov 2025
" Very professional team. They answered my questions about the Fiqh rules regarding Badal for the sick very clearly."
Performed: 05 Nov 2025
" I gifted this to my husband for his parents. He was very moved. Thank you to the team for your listening and patience."
Performed: 05 Nov 2025
" Receiving the notification that the Umrah was completed on Friday gave me chills. Thank you Tafwiid."
Performed: 02 Nov 2025
" I didn't know the rules well. The site explains everything very well. I was able to perform an Umrah for my grandmother. Thanks."
Performed: 02 Nov 2025
" I checked the profile of the student - he is indeed studying at Umm Al Qura. This transparency is vital for me."
Performed: 30 Oct 2025
" You can feel it is done seriously. It's not just business. May Allah bless the student who performed the Tawaf."
Performed: 30 Oct 2025
" A wonderful service for the Ummah. It allows us to benefit our parents even after they are gone."
Performed: 28 Oct 2025
" I live in London. The service is top notch. I received the proofs on WhatsApp quickly. I recommend to my friends here."
Performed: 28 Oct 2025
" The 5% charity donation is a great touch. It makes me feel like my money is doing double work."
Performed: 25 Oct 2025
" Nothing to report - everything went well. The certificate is pretty - I printed it to put in the living room."
Performed: 25 Oct 2025
" I was looking for something like this for years. WhatsApp uncles are not reliable. This platform is."
Performed: 22 Oct 2025
" For us in the Maghreb it is sometimes difficult to send money or find someone. Here by credit card it's settled in 2 minutes. Efficient."
Performed: 22 Oct 2025
" Even living in Riyadh it is hard to go to Makkah often due to work. I trust Tafwiid to handle it for my relatives."
Performed: 20 Oct 2025
" I am disabled and cannot travel. Knowing someone performed Umrah on my behalf makes me feel connected to Allah's house."
Performed: 18 Oct 2025
" Hearing Umrah for Fatma in front of the Kaaba... I have no words. It is the most beautiful gift I could give to my late mother."
Performed: 18 Oct 2025
" Zero stress process. You pay - you wait - you get the video. Simple as that."
Performed: 15 Oct 2025
" I took the Express 24h package because it was urgent for me. Promise kept. Video received the next morning."
Performed: 15 Oct 2025
" The video quality was excellent. Not shaky or blurry like others I tried before. Professional camera work."
Performed: 12 Oct 2025
" Knowing that 5% goes to charity for wells - that convinced me. We do a good deed for the deceased and for the living."
Performed: 12 Oct 2025
" I have recommended this to all my family. It is the best way to do Isal-e-Sawab."
Performed: 10 Oct 2025
" I used Tafwiid for my uncle's Hajj. Very professional service compared to local agencies. The tracking at Mina was accurate."
Performed: 10 Oct 2025
" From Nigeria it is hard to send money to Saudi directly. This website made it easy with card payment."
Performed: 08 Oct 2025
" I sponsored a student via this Umrah. It is a beautiful initiative. Customer service answers even on Sunday."
Performed: 08 Oct 2025
" The certificate design is very elegant. It serves as a beautiful reminder of the deed."
Performed: 05 Oct 2025
" I would have liked to receive the video a bit earlier in the day but with the time difference I understand. The rest is perfect."
Performed: 05 Oct 2025
" I was worried about language barrier but the support speaks English well. Very smooth."
Performed: 02 Oct 2025
" My mother is paralyzed and dreamed of going to Mecca. Showing her the video where her name is cited gave her back her smile. Thank you infinitely."
Performed: 02 Oct 2025
" I felt a sense of Barakah after doing this for my father. Thank you to the student."
Performed: 30 Sep 2025
" Good service. The student followed all the Sunnah rites properly. I watched the GPS closely."
Performed: 28 Sep 2025
" No nonsense. You order - you get the GPS link - you get the video. It's exactly what we need."
Performed: 28 Sep 2025
" It is a huge relief to know my grandmother has an Umrah in her name now."
Performed: 25 Sep 2025
" The seriousness is really there. Smooth site and secure payment. HD video proof. Nothing to complain about."
Performed: 25 Sep 2025
" Definitely legit. The tracking link is real-time. I checked the timestamps and it matched prayer times in Makkah."
Performed: 22 Sep 2025
" I did an Umrah for my brother who died young. It was very hard for me but seeing the video helped me mourn."
Performed: 22 Sep 2025
" I had an issue with my card and the support team helped me on WhatsApp instantly. Very kind."
Performed: 20 Sep 2025
" Ordered Wednesday - done Friday. Can't ask for better speed."
Performed: 18 Sep 2025
" From Quebec it is far and expensive to go there. Tafwiid allows us to keep the link with the Holy Land. BarakAllahufikum."
Performed: 18 Sep 2025
" You can tell the students are genuine. They are not just rushing. They make Dua with heart."
Performed: 15 Sep 2025
" It's the 2nd time I order. Once for my father and once for my mother. Always the same quality."
Performed: 15 Sep 2025
" Very easy to use platform. We need more services like this for the Ummah."
Performed: 12 Sep 2025
" I really liked receiving a real certificate. I framed it."
Performed: 12 Sep 2025
" Being in Australia makes Makkah feel so far. This service bridged the gap."
Performed: 10 Sep 2025
" Good communication. The brother made specific duas that I had requested. Thanks."
Performed: 10 Sep 2025
" Second time using Tafwiid. Once for dad - once for mom. Consistent quality."
Performed: 08 Sep 2025
" I was scared to pay online but the site is secure. I received the confirmation immediately."
Performed: 08 Sep 2025
" I cried watching the video. It is very high definition and clear audio."
Performed: 05 Sep 2025
" Hajj 2025 for my father. It was a big budget but worth every cent for the peace of mind."
Performed: 05 Sep 2025
" Everything perfect. May Allah reward the team."
Performed: 02 Sep 2025
" Thank you for existing. You make life easier for those who are far away."
Performed: 02 Sep 2025
" The 6 steps on the website are exactly how it happens. No surprises."
Performed: 30 Aug 2025
" GPS tracking is not a gimmick. You really feel connected at the moment of the ritual. Bravo for the innovation."
Performed: 30 Aug 2025
" Amazing that I can book from NZ and have it done in KSA so smoothly."
Performed: 28 Aug 2025
" Nothing else to say. You honored my sister's memory. May Allah reward you."
Performed: 28 Aug 2025
" Very trustworthy. The Sadaqah proof sent later was a nice bonus."
Performed: 25 Aug 2025
" You can see in the video that the student is focused and pious. It is not rushed. This is important for an Umrah."
Performed: 25 Aug 2025
" Invoice provided instantly. Good for record keeping."
Performed: 22 Aug 2025
" Ordered for the anniversary of my father's death. Done the same day (Friday)."
Performed: 22 Aug 2025
" The whole process felt serene and respectful of the religious nature."
Performed: 20 Aug 2025
" I am in England - I used Tafwiid because they are the only ones with GPS. Not disappointed."
Performed: 20 Aug 2025
" Used the Express service. Very fast."
Performed: 18 Aug 2025
"229€ is fair considering the logistics - video and donation to the poor included. I recommend."
" The most meaningful purchase I made this year."
Performed: 15 Aug 2025
" Service used for my grandfather. The family back home was very touched to see the video."
Performed: 15 Aug 2025
" The student pronounced the name clearly. That was my main concern."
Performed: 12 Aug 2025
" I didn't know this existed. It's an excellent idea for making spiritual gifts."
Performed: 12 Aug 2025
" Just thank you. You helped me fulfill a promise to my grandmother."
Performed: 10 Aug 2025
" Everything is square. Invoice - confirmation email - WhatsApp. We feel confident."
Performed: 10 Aug 2025
" Five stars for the communication and the GPS feature."
Performed: 08 Aug 2025
" Doing this for my mother helped me a lot in my grief. Thank you Tafwiid."
Performed: 08 Aug 2025
" Nothing to report. Service conforms to description."
Performed: 05 Aug 2025
" In Tunisia we struggle to trust websites but here you proved your seriousness."
Performed: 02 Aug 2025
" May Allah accept this Umrah for my uncle. Thanks to the student brother."
Performed: 30 Jul 2025
" I told my whole mosque about you. It is a service of public utility."
Performed: 28 Jul 2025
" The GPS idea is awesome. We feel close despite the distance."
Performed: 25 Jul 2025
" I took the paper certificate option as well - it is very beautiful with the gold leaf."
Performed: 22 Jul 2025
" An available team and a quality spiritual service. I will come back for Hajj inshaAllah."
Performed: 20 Jul 2025
" I entrusted the Hajj of my grandfather - very old and unable to travel. The transparency of the process - the constant monitoring and the attention to detail of the student who performed the pilgrimage were exceptional. We really felt that his sacred wish was realized with the greatest piety."
Performed: 10 Jul 2025
" Booking Hajj 2025 for my husband was the best decision. The video of the sacrifice (Hady) being done included in the price was a great relief."
Performed: 20 Jun 2025
" I appreciate the transparency. I saw the student's location at Muzdalifah during Hajj 2025. No other agency offers this level of proof. JazakAllah Khair."
Performed: 15 Jun 2025
" My mother passed away before performing Hajj. Thanks to Tafwiid I fulfilled this duty in 2024. The GPS tracking at Mina was reassuring. Thank you."
Performed: 10 Jul 2024
" Just received the completion certificate for Hajj 2024. The coordination was perfect despite the heat this year. The student made special dua for us. Highly recommended."
Performed: 25 Jun 2024
" As a revert I didn't know who to trust for my grandmother's Hajj. The team explained everything. Seeing the student in Ihram gave me so much peace."
Performed: 02 Aug 2023
" I was very nervous booking Hajj Badal for my late father for the 2023 season. But Tafwiid delivered. The video from Arafat on June 27th made me cry. May Allah accept it."
Performed: 15 Jul 2023
Is Tafwiid legit?
Yes. Tafwiid is a registered legal entity. We counter the lack of transparency in the market by providing Digital Proof. You receive a GPS link to track the pilgrim and a video of them mentioning your loved one’s name.